{"id":986,"date":"2026-06-29T19:42:48","date_gmt":"2026-06-29T16:42:48","guid":{"rendered":"https:\/\/presta.site\/blog\/solucionar-el-formulario-de-contacto-de-prestashop-que-no-envia-correos\/"},"modified":"2026-06-29T19:42:48","modified_gmt":"2026-06-29T16:42:48","slug":"solucionar-el-formulario-de-contacto-de-prestashop-que-no-envia-correos","status":"publish","type":"post","link":"https:\/\/presta.site\/blog\/es\/solucionar-el-formulario-de-contacto-de-prestashop-que-no-envia-correos\/","title":{"rendered":"Solucionar el formulario de contacto de PrestaShop que no env\u00eda correos."},"content":{"rendered":"

Si est\u00e1 utilizando SMTP en la configuraci\u00f3n de correo electr\u00f3nico de su tienda, entonces podr\u00eda encontrar el siguiente problema: no recibe notificaciones por correo electr\u00f3nico sobre nuevos mensajes del formulario de contacto. Y todos los dem\u00e1s correos se env\u00edan correctamente.<\/p>\n


\nOcurre porque PrestaShop env\u00eda correos desde el nombre del cliente, pero utilizando su servidor SMTP y su cuenta de correo electr\u00f3nico.<\/p>\n

Podr\u00eda contactar al soporte de su alojamiento o al soporte de su proveedor de correo electr\u00f3nico, tal vez le ofrezcan alguna soluci\u00f3n. Si no, puede solucionar este problema a nivel de PrestaShop.<\/p>\n

Soluci\u00f3n:<\/h4>\n

1. La forma m\u00e1s f\u00e1cil es enviar correo a trav\u00e9s de la funci\u00f3n PHP mail()<\/span>. Puede cambiar la configuraci\u00f3n de correo electr\u00f3nico en el back office (Par\u00e1metros Avanzados -> Correo electr\u00f3nico).
\n\"1\"<\/a>
\nLos correos enviados de esta manera muy a menudo caen en spam. Y eso es muy malo, por supuesto.<\/p>\n

2. La otra forma: una peque\u00f1a modificaci\u00f3n de c\u00f3digo<\/span>.<\/p>\n

\nTodos los archivos se pueden editar a trav\u00e9s de FTP. Las rutas de los archivos son relativas a la ra\u00edz del sitio.<\/em><\/span>
\nTodos los cambios deben implementarse en la clase override: \/override\/controllers\/ContactController.php<\/em><\/span>\n<\/p>\n

En el archivo \/controllers\/ContactController.php puede encontrar la funci\u00f3n postProcess()<\/b>. Y al final de esta funci\u00f3n encuentre el siguiente c\u00f3digo:<\/p>\n

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<\/div><\/td>
if<\/span> (<\/span>!<\/span>Mail<\/span><\/a>::<\/span>Send<\/span>(<\/span>$this<\/span>-><\/span>context<\/span>-><\/span>language<\/span>-><\/span>id<\/span>,<\/span> 'contact'<\/span>,<\/span> Mail<\/span><\/a>::<\/span>l<\/span>(<\/span>'Message from contact form'<\/span>)<\/span>.<\/span>' [no_sync]'<\/span>,<\/span>
\n    $var_list<\/span>,<\/span> $contact<\/span>-><\/span>email<\/span>,<\/span> $contact<\/span>-><\/span>name<\/span>,<\/span> null<\/span>,<\/span> null<\/span>,<\/span>
\n            $file_attachment<\/span>,<\/span> null<\/span>,<\/span>    _PS_MAIL_DIR_,<\/span> false<\/span>,<\/span> null<\/span>,<\/span> null<\/span>,<\/span> $from<\/span>)<\/span> ||<\/span>
\n        !<\/span>Mail<\/span><\/a>::<\/span>Send<\/span>(<\/span>$this<\/span>-><\/span>context<\/span>-><\/span>language<\/span>-><\/span>id<\/span>,<\/span> 'contact_form'<\/span>,<\/span> (<\/span>(<\/span>isset<\/span><\/a>(<\/span>$ct<\/span>)<\/span> &&<\/span> Validate::<\/span>isLoadedObject<\/span>(<\/span>$ct<\/span>)<\/span>)<\/span> ? sprintf<\/span><\/a>(<\/span>Mail<\/span><\/a>::<\/span>l<\/span>(<\/span>'Your message has been correctly sent #ct%1$s #tc%2$s'<\/span>)<\/span>,<\/span> $ct<\/span>-><\/span>id<\/span>,<\/span> $ct<\/span>-><\/span>token<\/span>)<\/span> :<\/span> Mail<\/span><\/a>::<\/span>l<\/span>(<\/span>'Your message has been correctly sent'<\/span>)<\/span>)<\/span>,<\/span> $var_list<\/span>,<\/span> $from<\/span>,<\/span> null<\/span>,<\/span> null<\/span>,<\/span> null<\/span>,<\/span> $file_attachment<\/span>,<\/span> null<\/span>,<\/span> _PS_MAIL_DIR_,<\/span> false<\/span>,<\/span> null<\/span>,<\/span> null<\/span>,<\/span> $contact<\/span>-><\/span>email<\/span>)<\/span>)<\/span> {<\/span>
\n    $this<\/span>-><\/span>errors<\/span>[<\/span>]<\/span> =<\/span> Tools::<\/span>displayError<\/span>(<\/span>'An error occurred while sending the message.'<\/span>)<\/span>;<\/span>
\n}<\/span><\/div><\/td><\/tr><\/tbody><\/table><\/div>\n

Este c\u00f3digo es para enviar correos a un cliente y a un administrador. Este ejemplo se da para PrestaShop 1.6, en las otras versiones puede ser ligeramente diferente.<\/p>\n

Necesita reemplazar ese c\u00f3digo por el siguiente:<\/p>\n

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<\/div><\/td>
\/\/ save the current email sending method to the variable<\/span>
\n$ps_mail_method<\/span> =<\/span> Configuration::<\/span>get<\/span>(<\/span>'PS_MAIL_METHOD'<\/span>)<\/span>;<\/span>
\n\/\/ change email sending method to PHP mail()<\/span>
\nConfiguration::<\/span>updateValue<\/span>(<\/span>'PS_MAIL_METHOD'<\/span>,<\/span> '1'<\/span>)<\/span>;<\/span>
\n\/\/ send email to admin<\/span>
\nif<\/span> (<\/span>!<\/span>Mail<\/span><\/a>::<\/span>Send<\/span>(<\/span>
\n    $this<\/span>-><\/span>context<\/span>-><\/span>language<\/span>-><\/span>id<\/span>,<\/span>
\n    'contact'<\/span>,<\/span>
\n    Mail<\/span><\/a>::<\/span>l<\/span>(<\/span>'Message from contact form'<\/span>)<\/span>.<\/span>' [no_sync]'<\/span>,<\/span>
\n    $var_list<\/span>,<\/span>
\n    $contact<\/span>-><\/span>email<\/span>,<\/span>
\n    $contact<\/span>-><\/span>name<\/span>,<\/span>
\n    $from<\/span>,<\/span>
\n    (<\/span>$customer<\/span>-><\/span>id<\/span> ? $customer<\/span>-><\/span>firstname<\/span>.<\/span>' '<\/span>.<\/span>$customer<\/span>-><\/span>lastname<\/span> :<\/span> ''<\/span>)<\/span>,<\/span>
\n    $file_attachment<\/span>
\n)<\/span>)<\/span> {<\/span>
\n    $this<\/span>-><\/span>errors<\/span>[<\/span>]<\/span> =<\/span> Tools::<\/span>displayError<\/span>(<\/span>'An error occurred while sending the message.'<\/span>)<\/span>;<\/span>
\n}<\/span>
\n
\n\/\/ turn back default method<\/span>
\nConfiguration::<\/span>updateValue<\/span>(<\/span>'PS_MAIL_METHOD'<\/span>,<\/span> $ps_mail_method<\/span>)<\/span>;<\/span>
\n\/\/ send email to a customer<\/span>
\nif<\/span>(<\/span>!<\/span>Mail<\/span><\/a>::<\/span>Send<\/span>(<\/span>
\n    $this<\/span>-><\/span>context<\/span>-><\/span>language<\/span>-><\/span>id<\/span>,<\/span>
\n    'contact_form'<\/span>,<\/span>
\n    (<\/span>(<\/span>isset<\/span><\/a>(<\/span>$ct<\/span>)<\/span> &&<\/span> Validate::<\/span>isLoadedObject<\/span>(<\/span>$ct<\/span>)<\/span>)<\/span> ? sprintf<\/span><\/a>(<\/span>Mail<\/span><\/a>::<\/span>l<\/span>(<\/span>'Your message has been correctly sent #ct%1$s #tc%2$s'<\/span>)<\/span>,<\/span> $ct<\/span>-><\/span>id<\/span>,<\/span> $ct<\/span>-><\/span>token<\/span>)<\/span> :<\/span> Mail<\/span><\/a>::<\/span>l<\/span>(<\/span>'Your message has been correctly sent'<\/span>)<\/span>)<\/span>,<\/span>
\n    $var_list<\/span>,<\/span>
\n    $from<\/span>,<\/span>
\n    null<\/span>,<\/span>
\n    $contact<\/span>-><\/span>email<\/span>,<\/span>
\n    $contact<\/span>-><\/span>name<\/span>,<\/span>
\n    $file_attachment<\/span>
\n)<\/span>)<\/span> {<\/span>
\n    $this<\/span>-><\/span>errors<\/span>[<\/span>]<\/span> =<\/span> Tools::<\/span>displayError<\/span>(<\/span>'An error occurred while sending the message.'<\/span>)<\/span>;<\/span>
\n}<\/span><\/div><\/td><\/tr><\/tbody><\/table><\/div>\n

La idea principal de estos cambios: cambiamos el m\u00e9todo de env\u00edo de correo a PHP Mail() antes de enviar el correo al administrador. Y luego lo cambiamos de nuevo al m\u00e9todo predeterminado (SMTP). As\u00ed, el correo se enviar\u00e1 al cliente a trav\u00e9s del servidor SMTP y no caer\u00e1 en spam, y el administrador estar\u00e1 lo suficientemente feliz con PHP Mail().<\/p>\n","protected":false},"excerpt":{"rendered":"

Si est\u00e1 utilizando SMTP en la configuraci\u00f3n de correo electr\u00f3nico de su tienda, entonces podr\u00eda encontrar el siguiente problema: no recibe notificaciones por correo electr\u00f3nico sobre nuevos mensajes del formulario de contacto. Y todos los dem\u00e1s correos se env\u00edan correctamente.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-986","post","type-post","status-publish","format-standard","hentry","category-tutorials"],"_links":{"self":[{"href":"https:\/\/presta.site\/blog\/wp-json\/wp\/v2\/posts\/986","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/presta.site\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/presta.site\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/presta.site\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/presta.site\/blog\/wp-json\/wp\/v2\/comments?post=986"}],"version-history":[{"count":0,"href":"https:\/\/presta.site\/blog\/wp-json\/wp\/v2\/posts\/986\/revisions"}],"wp:attachment":[{"href":"https:\/\/presta.site\/blog\/wp-json\/wp\/v2\/media?parent=986"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/presta.site\/blog\/wp-json\/wp\/v2\/categories?post=986"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/presta.site\/blog\/wp-json\/wp\/v2\/tags?post=986"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}