{"id":899,"date":"2026-06-29T16:25:55","date_gmt":"2026-06-29T13:25:55","guid":{"rendered":"https:\/\/presta.site\/blog\/?p=899"},"modified":"2026-06-29T16:25:55","modified_gmt":"2026-06-29T13:25:55","slug":"reparer-le-formulaire-de-contact-prestashop-qui-nenvoie-pas-de-mails","status":"publish","type":"post","link":"https:\/\/presta.site\/blog\/fr\/reparer-le-formulaire-de-contact-prestashop-qui-nenvoie-pas-de-mails\/","title":{"rendered":"R\u00e9parer le formulaire de contact PrestaShop qui n’envoie pas d’e-mails."},"content":{"rendered":"

Si vous utilisez SMTP dans la configuration de messagerie de votre boutique, vous pourriez rencontrer le probl\u00e8me suivant : vous ne recevez pas de notifications par e-mail concernant les nouveaux messages du formulaire de contact. Et tous les autres e-mails sont envoy\u00e9s correctement.<\/p>\n


\nCela se produit parce que PrestaShop envoie des e-mails au nom du client, mais en utilisant votre serveur SMTP et votre compte de messagerie.<\/p>\n

Vous pourriez contacter le support de votre h\u00e9bergement ou celui de votre fournisseur de messagerie, peut-\u00eatre qu’ils vous proposeront une solution. Sinon, vous pouvez r\u00e9soudre ce probl\u00e8me au niveau de PrestaShop.<\/p>\n

Solution :<\/h4>\n

1. Le moyen le plus simple est d’envoyer des e-mails via la fonction PHP mail()<\/span>. Vous pouvez modifier les param\u00e8tres de messagerie dans le back-office (Param\u00e8tres avanc\u00e9s -> E-mail).
\n\"1\"<\/a>
\nLes e-mails envoy\u00e9s de cette mani\u00e8re tombent tr\u00e8s souvent dans les spams. Et c’est tr\u00e8s mauvais bien s\u00fbr.<\/p>\n

2. L’autre moyen – une petite modification de code<\/span>.<\/p>\n

\nTous les fichiers peuvent \u00eatre modifi\u00e9s via FTP. Les chemins des fichiers sont relatifs \u00e0 la racine du site.<\/em><\/span>
\nToutes les modifications doivent \u00eatre impl\u00e9ment\u00e9es dans la classe de surcharge : \/override\/controllers\/ContactController.php<\/em><\/span>\n<\/p>\n

Dans le fichier \/controllers\/ContactController.php, vous pouvez trouver la fonction postProcess()<\/b>. Et \u00e0 la fin de cette fonction, trouvez le code suivant :<\/p>\n

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<\/div><\/td>
if<\/span> (<\/span>!<\/span>Mail<\/span><\/a>::<\/span>Send<\/span>(<\/span>$this<\/span>-><\/span>context<\/span>-><\/span>language<\/span>-><\/span>id<\/span>,<\/span> 'contact'<\/span>,<\/span> Mail<\/span><\/a>::<\/span>l<\/span>(<\/span>'Message from contact form'<\/span>)<\/span>.<\/span>' [no_sync]'<\/span>,<\/span>
\n    $var_list<\/span>,<\/span> $contact<\/span>-><\/span>email<\/span>,<\/span> $contact<\/span>-><\/span>name<\/span>,<\/span> null<\/span>,<\/span> null<\/span>,<\/span>
\n            $file_attachment<\/span>,<\/span> null<\/span>,<\/span>    _PS_MAIL_DIR_,<\/span> false<\/span>,<\/span> null<\/span>,<\/span> null<\/span>,<\/span> $from<\/span>)<\/span> ||<\/span>
\n        !<\/span>Mail<\/span><\/a>::<\/span>Send<\/span>(<\/span>$this<\/span>-><\/span>context<\/span>-><\/span>language<\/span>-><\/span>id<\/span>,<\/span> 'contact_form'<\/span>,<\/span> (<\/span>(<\/span>isset<\/span><\/a>(<\/span>$ct<\/span>)<\/span> &&<\/span> Validate::<\/span>isLoadedObject<\/span>(<\/span>$ct<\/span>)<\/span>)<\/span> ? sprintf<\/span><\/a>(<\/span>Mail<\/span><\/a>::<\/span>l<\/span>(<\/span>'Your message has been correctly sent #ct%1$s #tc%2$s'<\/span>)<\/span>,<\/span> $ct<\/span>-><\/span>id<\/span>,<\/span> $ct<\/span>-><\/span>token<\/span>)<\/span> :<\/span> Mail<\/span><\/a>::<\/span>l<\/span>(<\/span>'Your message has been correctly sent'<\/span>)<\/span>)<\/span>,<\/span> $var_list<\/span>,<\/span> $from<\/span>,<\/span> null<\/span>,<\/span> null<\/span>,<\/span> null<\/span>,<\/span> $file_attachment<\/span>,<\/span> null<\/span>,<\/span> _PS_MAIL_DIR_,<\/span> false<\/span>,<\/span> null<\/span>,<\/span> null<\/span>,<\/span> $contact<\/span>-><\/span>email<\/span>)<\/span>)<\/span> {<\/span>
\n    $this<\/span>-><\/span>errors<\/span>[<\/span>]<\/span> =<\/span> Tools::<\/span>displayError<\/span>(<\/span>'An error occurred while sending the message.'<\/span>)<\/span>;<\/span>
\n}<\/span><\/div><\/td><\/tr><\/tbody><\/table><\/div>\n

Ce code sert \u00e0 envoyer des e-mails \u00e0 un client et \u00e0 un administrateur. Cet exemple est donn\u00e9 pour PrestaShop 1.6, dans les autres versions, cela peut \u00eatre l\u00e9g\u00e8rement diff\u00e9rent.<\/p>\n

Vous devez remplacer ce code par le suivant :<\/p>\n

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<\/div><\/td>
\/\/ save the current email sending method to the variable<\/span>
\n$ps_mail_method<\/span> =<\/span> Configuration::<\/span>get<\/span>(<\/span>'PS_MAIL_METHOD'<\/span>)<\/span>;<\/span>
\n\/\/ change email sending method to PHP mail()<\/span>
\nConfiguration::<\/span>updateValue<\/span>(<\/span>'PS_MAIL_METHOD'<\/span>,<\/span> '1'<\/span>)<\/span>;<\/span>
\n\/\/ send email to admin<\/span>
\nif<\/span> (<\/span>!<\/span>Mail<\/span><\/a>::<\/span>Send<\/span>(<\/span>
\n    $this<\/span>-><\/span>context<\/span>-><\/span>language<\/span>-><\/span>id<\/span>,<\/span>
\n    'contact'<\/span>,<\/span>
\n    Mail<\/span><\/a>::<\/span>l<\/span>(<\/span>'Message from contact form'<\/span>)<\/span>.<\/span>' [no_sync]'<\/span>,<\/span>
\n    $var_list<\/span>,<\/span>
\n    $contact<\/span>-><\/span>email<\/span>,<\/span>
\n    $contact<\/span>-><\/span>name<\/span>,<\/span>
\n    $from<\/span>,<\/span>
\n    (<\/span>$customer<\/span>-><\/span>id<\/span> ? $customer<\/span>-><\/span>firstname<\/span>.<\/span>' '<\/span>.<\/span>$customer<\/span>-><\/span>lastname<\/span> :<\/span> ''<\/span>)<\/span>,<\/span>
\n    $file_attachment<\/span>
\n)<\/span>)<\/span> {<\/span>
\n    $this<\/span>-><\/span>errors<\/span>[<\/span>]<\/span> =<\/span> Tools::<\/span>displayError<\/span>(<\/span>'An error occurred while sending the message.'<\/span>)<\/span>;<\/span>
\n}<\/span>
\n
\n\/\/ turn back default method<\/span>
\nConfiguration::<\/span>updateValue<\/span>(<\/span>'PS_MAIL_METHOD'<\/span>,<\/span> $ps_mail_method<\/span>)<\/span>;<\/span>
\n\/\/ send email to a customer<\/span>
\nif<\/span>(<\/span>!<\/span>Mail<\/span><\/a>::<\/span>Send<\/span>(<\/span>
\n    $this<\/span>-><\/span>context<\/span>-><\/span>language<\/span>-><\/span>id<\/span>,<\/span>
\n    'contact_form'<\/span>,<\/span>
\n    (<\/span>(<\/span>isset<\/span><\/a>(<\/span>$ct<\/span>)<\/span> &&<\/span> Validate::<\/span>isLoadedObject<\/span>(<\/span>$ct<\/span>)<\/span>)<\/span> ? sprintf<\/span><\/a>(<\/span>Mail<\/span><\/a>::<\/span>l<\/span>(<\/span>'Your message has been correctly sent #ct%1$s #tc%2$s'<\/span>)<\/span>,<\/span> $ct<\/span>-><\/span>id<\/span>,<\/span> $ct<\/span>-><\/span>token<\/span>)<\/span> :<\/span> Mail<\/span><\/a>::<\/span>l<\/span>(<\/span>'Your message has been correctly sent'<\/span>)<\/span>)<\/span>,<\/span>
\n    $var_list<\/span>,<\/span>
\n    $from<\/span>,<\/span>
\n    null<\/span>,<\/span>
\n    $contact<\/span>-><\/span>email<\/span>,<\/span>
\n    $contact<\/span>-><\/span>name<\/span>,<\/span>
\n    $file_attachment<\/span>
\n)<\/span>)<\/span> {<\/span>
\n    $this<\/span>-><\/span>errors<\/span>[<\/span>]<\/span> =<\/span> Tools::<\/span>displayError<\/span>(<\/span>'An error occurred while sending the message.'<\/span>)<\/span>;<\/span>
\n}<\/span><\/div><\/td><\/tr><\/tbody><\/table><\/div>\n

L’id\u00e9e principale de ces modifications : nous changeons la m\u00e9thode d’envoi d’e-mails en PHP Mail() avant d’envoyer l’e-mail \u00e0 l’administrateur. Ensuite, nous la remettons \u00e0 la m\u00e9thode par d\u00e9faut (SMTP). Ainsi, l’e-mail sera envoy\u00e9 au client via le serveur SMTP et ne tombera pas dans les spams, et l’administrateur sera assez satisfait avec PHP Mail().<\/p>\n","protected":false},"excerpt":{"rendered":"

Si vous utilisez SMTP dans la configuration de messagerie de votre boutique, vous pourriez rencontrer le probl\u00e8me suivant : vous ne recevez pas de notifications par e-mail concernant les nouveaux messages du formulaire de contact. Et tous les autres e-mails sont envoy\u00e9s correctement.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[100],"tags":[],"class_list":["post-899","post","type-post","status-publish","format-standard","hentry","category-tutoriels-et-guides"],"_links":{"self":[{"href":"https:\/\/presta.site\/blog\/wp-json\/wp\/v2\/posts\/899","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/presta.site\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/presta.site\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/presta.site\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/presta.site\/blog\/wp-json\/wp\/v2\/comments?post=899"}],"version-history":[{"count":1,"href":"https:\/\/presta.site\/blog\/wp-json\/wp\/v2\/posts\/899\/revisions"}],"predecessor-version":[{"id":943,"href":"https:\/\/presta.site\/blog\/wp-json\/wp\/v2\/posts\/899\/revisions\/943"}],"wp:attachment":[{"href":"https:\/\/presta.site\/blog\/wp-json\/wp\/v2\/media?parent=899"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/presta.site\/blog\/wp-json\/wp\/v2\/categories?post=899"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/presta.site\/blog\/wp-json\/wp\/v2\/tags?post=899"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}