{"id":673,"date":"2023-05-25T20:03:39","date_gmt":"2023-05-25T17:03:39","guid":{"rendered":"https:\/\/presta.site\/blog\/?p=673"},"modified":"2023-06-02T12:05:04","modified_gmt":"2023-06-02T09:05:04","slug":"fixing-prestashop-email-problems-a-simple-guide","status":"publish","type":"post","link":"https:\/\/presta.site\/blog\/en\/fixing-prestashop-email-problems-a-simple-guide\/","title":{"rendered":"Fixing PrestaShop email problems: A Simple Guide"},"content":{"rendered":"<p>Emails play a crucial role in any online store&#8217;s smooth operation. They inform about new orders, alert about inventory changes, and engage customers with promotional offers. When running a PrestaShop store, encountering email delivery problems can cause serious disruptions. Typical issues range from configuration errors to hosting restrictions.<\/p>\n<p><!--more--><\/p>\n<p>PrestaShop&#8217;s back office provides various email settings under the &#171;<strong>Advanced Parameters &gt;&gt; E-mail<\/strong>&#187; section. Here, you can select from default <strong>sendmail<\/strong>, <strong>SMTP<\/strong>, and &#171;<strong>Never send emails<\/strong>&#187; options.<\/p>\n<p><a href=\"http:\/\/presta.site\/blog\/wp-content\/uploads\/2023\/05\/Screenshot_1-2.png\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-large wp-image-675\" src=\"http:\/\/presta.site\/blog\/wp-content\/uploads\/2023\/05\/Screenshot_1-2-1024x425.png\" alt=\"\" width=\"660\" height=\"274\" srcset=\"https:\/\/presta.site\/blog\/wp-content\/uploads\/2023\/05\/Screenshot_1-2-1024x425.png 1024w, https:\/\/presta.site\/blog\/wp-content\/uploads\/2023\/05\/Screenshot_1-2-300x125.png 300w, https:\/\/presta.site\/blog\/wp-content\/uploads\/2023\/05\/Screenshot_1-2-768x319.png 768w, https:\/\/presta.site\/blog\/wp-content\/uploads\/2023\/05\/Screenshot_1-2.png 1395w\" sizes=\"(max-width: 660px) 100vw, 660px\" \/><\/a><\/p>\n<p>The default &#171;<strong>sendmail<\/strong>&#187; uses the server&#8217;s mailing system, and is usually fine for most users. However, if you face delivery problems, or your emails go to spam, switching to <strong>SMTP<\/strong> might solve it. The &#171;<strong>Never send emails<\/strong>&#187; option is self-explanatory, generally used when testing or developing a site.<\/p>\n<h2>Email logs<\/h2>\n<p>In the same &#171;<strong>Advanced Parameters &gt;&gt; E-mail<\/strong>&#187; section, PrestaShop keeps logs of sent emails, which can be useful for tracking delivery issues. If these logs don&#8217;t provide enough information, you might need to check technical logs like sendmail logs, but this is beyond PrestaShop\u2019s built-in tools.<\/p>\n<p><a href=\"http:\/\/presta.site\/blog\/wp-content\/uploads\/2023\/05\/Screenshot_4-1.png\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-large wp-image-681\" src=\"http:\/\/presta.site\/blog\/wp-content\/uploads\/2023\/05\/Screenshot_4-1-1024x306.png\" alt=\"\" width=\"660\" height=\"197\" srcset=\"https:\/\/presta.site\/blog\/wp-content\/uploads\/2023\/05\/Screenshot_4-1-1024x306.png 1024w, https:\/\/presta.site\/blog\/wp-content\/uploads\/2023\/05\/Screenshot_4-1-300x90.png 300w, https:\/\/presta.site\/blog\/wp-content\/uploads\/2023\/05\/Screenshot_4-1-768x229.png 768w, https:\/\/presta.site\/blog\/wp-content\/uploads\/2023\/05\/Screenshot_4-1.png 1389w\" sizes=\"(max-width: 660px) 100vw, 660px\" \/><\/a><\/p>\n<h2>Common email delivery problems<\/h2>\n<p>First of all, make sure you didn&#8217;t choose the &#171;<strong>Never send emails<\/strong>&#187; option on the &#171;Advanced Parameters &gt;&gt; E-mail&#187; page.<\/p>\n<p>If it&#8217;s not the case, here&#8217;s a simple checklist to help diagnose and fix common email problems.<\/p>\n<h3>If you&#8217;re using sendmail:<\/h3>\n<ul>\n<li>Check that sendmail <strong>isn&#8217;t disabled<\/strong> on your server. If you&#8217;re using VPS, you might need to install it manually.<\/li>\n<li>Check that sendmail isn&#8217;t <strong>blocked<\/strong> by your <strong>hosting<\/strong> provider. Some hosting providers block the ability to send emails, even for VPS users. In such cases, contact your hosting provider for more information or use SMTP.<\/li>\n<\/ul>\n<h3>If you&#8217;re using SMTP:<\/h3>\n<ul>\n<li>Verify your <strong>SMTP settings<\/strong>. Check the server address, port, username, and password.<\/li>\n<li>Note that some email providers require additional <strong>authorization<\/strong> when using SMTP for the first time. Follow their specific instructions.<\/li>\n<\/ul>\n<h3>If you have problems only with certain emails:<\/h3>\n<ul>\n<li>Determine which emails are not coming. If they are emails from <strong>modules<\/strong>, there may be additional parameters in the settings of the corresponding modules. For example, emails about new orders are sent by the &#171;Mail alerts&#187; module. Make sure this module is <strong>installed<\/strong> and the corresponding option is <strong>enabled<\/strong>.<\/li>\n<\/ul>\n<h2><strong>Testing your email configuration<\/strong><\/h2>\n<p>PrestaShop has a &#171;<strong>Test your email configuration<\/strong>&#187; feature under the email settings. You can send a test email to check if your configuration works. Sometimes it can even show quite specific information about the error.<\/p>\n<p><a href=\"http:\/\/presta.site\/blog\/wp-content\/uploads\/2023\/05\/Screenshot_2-1.png\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-large wp-image-677\" src=\"http:\/\/presta.site\/blog\/wp-content\/uploads\/2023\/05\/Screenshot_2-1-1024x176.png\" alt=\"\" width=\"660\" height=\"113\" srcset=\"https:\/\/presta.site\/blog\/wp-content\/uploads\/2023\/05\/Screenshot_2-1-1024x176.png 1024w, https:\/\/presta.site\/blog\/wp-content\/uploads\/2023\/05\/Screenshot_2-1-300x52.png 300w, https:\/\/presta.site\/blog\/wp-content\/uploads\/2023\/05\/Screenshot_2-1-768x132.png 768w, https:\/\/presta.site\/blog\/wp-content\/uploads\/2023\/05\/Screenshot_2-1.png 1389w\" sizes=\"(max-width: 660px) 100vw, 660px\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n<p>Ensuring that your email settings are correct is vital for your PrestaShop store to operate smoothly. From alerting about orders to engaging customers, emails play a vital role in your store&#8217;s success.<\/p>\n<p>For more in-depth information and tutorials on running a successful PrestaShop store, read other posts in our blog. Don&#8217;t forget to check other guides and make your PrestaShop journey a breeze.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Emails play a crucial role in any online store&#8217;s smooth operation. They inform about new orders, alert about inventory changes, and engage customers with promotional offers. When running a PrestaShop store, encountering email delivery problems can cause serious disruptions. Typical issues range from configuration errors to hosting restrictions.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[1],"tags":[],"_links":{"self":[{"href":"https:\/\/presta.site\/blog\/wp-json\/wp\/v2\/posts\/673"}],"collection":[{"href":"https:\/\/presta.site\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/presta.site\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/presta.site\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/presta.site\/blog\/wp-json\/wp\/v2\/comments?post=673"}],"version-history":[{"count":8,"href":"https:\/\/presta.site\/blog\/wp-json\/wp\/v2\/posts\/673\/revisions"}],"predecessor-version":[{"id":724,"href":"https:\/\/presta.site\/blog\/wp-json\/wp\/v2\/posts\/673\/revisions\/724"}],"wp:attachment":[{"href":"https:\/\/presta.site\/blog\/wp-json\/wp\/v2\/media?parent=673"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/presta.site\/blog\/wp-json\/wp\/v2\/categories?post=673"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/presta.site\/blog\/wp-json\/wp\/v2\/tags?post=673"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}