{"id":249,"date":"2016-03-08T14:51:27","date_gmt":"2016-03-08T11:51:27","guid":{"rendered":"http:\/\/presta.site\/blog\/?p=249"},"modified":"2016-03-09T18:58:33","modified_gmt":"2016-03-09T15:58:33","slug":"fix-prestashop-contact-form-not-sending-mails","status":"publish","type":"post","link":"https:\/\/presta.site\/blog\/en\/fix-prestashop-contact-form-not-sending-mails\/","title":{"rendered":"Fix PrestaShop contact form not sending mails."},"content":{"rendered":"

If you are using SMTP in your shop email configuration, then you could encounter the following problem — you are not getting e-mail notifications about new messages from contact form. And all other mails are sending fine.<\/p>\n


\nIt occurs because PrestaShop is sending mails from customer’s name, but using your SMTP server and your e-mail account.<\/p>\n

You could contact your hosting support or your e-mail provider support, maybe they’ll offer you some solution. If not, you can fix this problem on PrestaShop level.<\/p>\n

Solution:<\/h4>\n

1. The easiest way is sending mail via PHP mail()<\/span> functon. You can change e-mail settings in the Back Office (Advanced Parameters -> E-mail).
\n\"1\"<\/a>
\nMails sent in this way very often fall into spam. And it is very bad of course.<\/p>\n

2. The other way — a small code modification<\/span>.<\/p>\n

\nAll files can be edited via FTP. File paths are relative to the site root.<\/em><\/span>
\nAll changes should be implemented in the override class: \/override\/controllers\/ContactController.php<\/em><\/span>\n<\/p>\n

In the file \/controllers\/ContactController.php you can find the function postProcess()<\/b>. And at the end of this function find the following code:<\/p>\n

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<\/div><\/td>
if<\/span> (<\/span>!<\/span>Mail<\/span><\/a>::<\/span>Send<\/span>(<\/span>$this<\/span>-><\/span>context<\/span>-><\/span>language<\/span>-><\/span>id<\/span>,<\/span> 'contact'<\/span>,<\/span> Mail<\/span><\/a>::<\/span>l<\/span>(<\/span>'Message from contact form'<\/span>)<\/span>.<\/span>' [no_sync]'<\/span>,<\/span>
\n    $var_list<\/span>,<\/span> $contact<\/span>-><\/span>email<\/span>,<\/span> $contact<\/span>-><\/span>name<\/span>,<\/span> null<\/span>,<\/span> null<\/span>,<\/span>
\n            $file_attachment<\/span>,<\/span> null<\/span>,<\/span>    _PS_MAIL_DIR_,<\/span> false<\/span>,<\/span> null<\/span>,<\/span> null<\/span>,<\/span> $from<\/span>)<\/span> ||<\/span>
\n        !<\/span>Mail<\/span><\/a>::<\/span>Send<\/span>(<\/span>$this<\/span>-><\/span>context<\/span>-><\/span>language<\/span>-><\/span>id<\/span>,<\/span> 'contact_form'<\/span>,<\/span> (<\/span>(<\/span>isset<\/span><\/a>(<\/span>$ct<\/span>)<\/span> &&<\/span> Validate::<\/span>isLoadedObject<\/span>(<\/span>$ct<\/span>)<\/span>)<\/span> ? sprintf<\/span><\/a>(<\/span>Mail<\/span><\/a>::<\/span>l<\/span>(<\/span>'Your message has been correctly sent #ct%1$s #tc%2$s'<\/span>)<\/span>,<\/span> $ct<\/span>-><\/span>id<\/span>,<\/span> $ct<\/span>-><\/span>token<\/span>)<\/span> :<\/span> Mail<\/span><\/a>::<\/span>l<\/span>(<\/span>'Your message has been correctly sent'<\/span>)<\/span>)<\/span>,<\/span> $var_list<\/span>,<\/span> $from<\/span>,<\/span> null<\/span>,<\/span> null<\/span>,<\/span> null<\/span>,<\/span> $file_attachment<\/span>,<\/span> null<\/span>,<\/span> _PS_MAIL_DIR_,<\/span> false<\/span>,<\/span> null<\/span>,<\/span> null<\/span>,<\/span> $contact<\/span>-><\/span>email<\/span>)<\/span>)<\/span> {<\/span>
\n    $this<\/span>-><\/span>errors<\/span>[<\/span>]<\/span> =<\/span> Tools::<\/span>displayError<\/span>(<\/span>'An error occurred while sending the message.'<\/span>)<\/span>;<\/span>
\n}<\/span><\/div><\/td><\/tr><\/tbody><\/table><\/div>\n

This code is for sending mails to a customer and to an admin. This example is given from PrestaShop 1.6, in the other versions it may be slightly different.<\/p>\n

You need to replace that code by the following:<\/p>\n

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<\/div><\/td>
\/\/ save the current email sending method to the variable<\/span>
\n$ps_mail_method<\/span> =<\/span> Configuration::<\/span>get<\/span>(<\/span>'PS_MAIL_METHOD'<\/span>)<\/span>;<\/span>
\n\/\/ change email sending method to PHP mail()<\/span>
\nConfiguration::<\/span>updateValue<\/span>(<\/span>'PS_MAIL_METHOD'<\/span>,<\/span> '1'<\/span>)<\/span>;<\/span>
\n\/\/ send email to admin<\/span>
\nif<\/span> (<\/span>!<\/span>Mail<\/span><\/a>::<\/span>Send<\/span>(<\/span>
\n    $this<\/span>-><\/span>context<\/span>-><\/span>language<\/span>-><\/span>id<\/span>,<\/span>
\n    'contact'<\/span>,<\/span>
\n    Mail<\/span><\/a>::<\/span>l<\/span>(<\/span>'Message from contact form'<\/span>)<\/span>.<\/span>' [no_sync]'<\/span>,<\/span>
\n    $var_list<\/span>,<\/span>
\n    $contact<\/span>-><\/span>email<\/span>,<\/span>
\n    $contact<\/span>-><\/span>name<\/span>,<\/span>
\n    $from<\/span>,<\/span>
\n    (<\/span>$customer<\/span>-><\/span>id<\/span> ? $customer<\/span>-><\/span>firstname<\/span>.<\/span>' '<\/span>.<\/span>$customer<\/span>-><\/span>lastname<\/span> :<\/span> ''<\/span>)<\/span>,<\/span>
\n    $file_attachment<\/span>
\n)<\/span>)<\/span> {<\/span>
\n    $this<\/span>-><\/span>errors<\/span>[<\/span>]<\/span> =<\/span> Tools::<\/span>displayError<\/span>(<\/span>'An error occurred while sending the message.'<\/span>)<\/span>;<\/span>
\n}<\/span>
\n
\n\/\/ turn back default method<\/span>
\nConfiguration::<\/span>updateValue<\/span>(<\/span>'PS_MAIL_METHOD'<\/span>,<\/span> $ps_mail_method<\/span>)<\/span>;<\/span>
\n\/\/ send email to a customer<\/span>
\nif<\/span>(<\/span>!<\/span>Mail<\/span><\/a>::<\/span>Send<\/span>(<\/span>
\n    $this<\/span>-><\/span>context<\/span>-><\/span>language<\/span>-><\/span>id<\/span>,<\/span>
\n    'contact_form'<\/span>,<\/span>
\n    (<\/span>(<\/span>isset<\/span><\/a>(<\/span>$ct<\/span>)<\/span> &&<\/span> Validate::<\/span>isLoadedObject<\/span>(<\/span>$ct<\/span>)<\/span>)<\/span> ? sprintf<\/span><\/a>(<\/span>Mail<\/span><\/a>::<\/span>l<\/span>(<\/span>'Your message has been correctly sent #ct%1$s #tc%2$s'<\/span>)<\/span>,<\/span> $ct<\/span>-><\/span>id<\/span>,<\/span> $ct<\/span>-><\/span>token<\/span>)<\/span> :<\/span> Mail<\/span><\/a>::<\/span>l<\/span>(<\/span>'Your message has been correctly sent'<\/span>)<\/span>)<\/span>,<\/span>
\n    $var_list<\/span>,<\/span>
\n    $from<\/span>,<\/span>
\n    null<\/span>,<\/span>
\n    $contact<\/span>-><\/span>email<\/span>,<\/span>
\n    $contact<\/span>-><\/span>name<\/span>,<\/span>
\n    $file_attachment<\/span>
\n)<\/span>)<\/span> {<\/span>
\n    $this<\/span>-><\/span>errors<\/span>[<\/span>]<\/span> =<\/span> Tools::<\/span>displayError<\/span>(<\/span>'An error occurred while sending the message.'<\/span>)<\/span>;<\/span>
\n}<\/span><\/div><\/td><\/tr><\/tbody><\/table><\/div>\n

The main idea of these changes: we change email sending method to PHP Mail() before sending mail to admin. And then we change it back to default (SMTP) method. So, mail will be sent to customer via SMTP server and will not fall into spam, and admin will be happy enough with PHP Mail().<\/p>\n","protected":false},"excerpt":{"rendered":"

If you are using SMTP in your shop email configuration, then you could encounter the following problem — you are not getting e-mail notifications about new messages from contact form. And all other mails are sending fine.<\/p>\n","protected":false},"author":1,"featured_media":111,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[1],"tags":[],"_links":{"self":[{"href":"https:\/\/presta.site\/blog\/wp-json\/wp\/v2\/posts\/249"}],"collection":[{"href":"https:\/\/presta.site\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/presta.site\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/presta.site\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/presta.site\/blog\/wp-json\/wp\/v2\/comments?post=249"}],"version-history":[{"count":16,"href":"https:\/\/presta.site\/blog\/wp-json\/wp\/v2\/posts\/249\/revisions"}],"predecessor-version":[{"id":267,"href":"https:\/\/presta.site\/blog\/wp-json\/wp\/v2\/posts\/249\/revisions\/267"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/presta.site\/blog\/wp-json\/wp\/v2\/media\/111"}],"wp:attachment":[{"href":"https:\/\/presta.site\/blog\/wp-json\/wp\/v2\/media?parent=249"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/presta.site\/blog\/wp-json\/wp\/v2\/categories?post=249"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/presta.site\/blog\/wp-json\/wp\/v2\/tags?post=249"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}